Collections

Equifax Risk Management Services provides full check collection and data entry services for the retail industry. Collection methods include electronic redeposit, letters, and inbound and outbound telephone calling. All collectors are FDCPA certified. Equifax provides electronic reporting.

Equifax Risk Management Services offers the following processes to ensure the highest possible recoveries for each client:

• Equifax's Data Entry department enters and updates all data in the Equifax Negative Check File.
• All accounts use a letter collection series and a service charge letter series. Equifax provides customized letters tailored to meet the customer's needs.
• Equifax electronically redeposits all eligible items via the Automated Clearing House, in compliance with all NACHA guidelines.
• All items remaining unpaid following electronic redeposit and initial letter mailings move to the outbound calling units for contact seven days a week. Equifax works items individually and through a Davox Dialer unit. Outbound operators attempt to contact the check writer several times each month and at various times of day.
• Equifax uses the following Skip Tracing techniques: On-Line Credit Reports, NCOA, MetroNet, and Electronic Directory Matching. · Inbound operators take calls Monday to Friday until midnight EST. Generally, these calls originate from letter campaigns and focus on customer service needs. Equifax provides a specialized team of inbound collectors to accept calls generated from outbound calling activity.

Contact:
Jim Baxter, 11601 Roosevelt Boulevard, Mail Drop TA-64, St. Petersburg, Florida 33716, 800-237-2997, ext. 73576
Bill Williams, 11601 Roosevelt Boulevard, Mail Drop TA-64, St. Petersburg, Florida 33716, 800-237-2997, ext. 72574.