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Putting Equifax Beliefs Into Practice


Equifax has taken the following actions and initiatives to enhance privacy protection, improve information accuracy, and provide you with professional service.

  • We conduct periodic national surveys of consumer attitudes about privacy and information use.
  • We consult with privacy experts, representatives of consumer groups and other interested parties about privacy concerns and data protection issues.
  • We conduct privacy reviews of our various information services under the guidance of Dr. Alan F. Westin, noted privacy expert.
  • Security systems are continually reviewed and strengthened to protect information systems.
  • New state-of-the-art software matching logic helps ensure maximum accuracy in data input and delivery.
  • Expert systems help ensure data integrity; automated systems track the progress of consumer requests for reinvestigation.
  • Standardized formats and data reporting procedures improve speed and consistency of data.
  • Equifax opened a first-of-its-kind Information Service Center in 1991 with excellent service standards and a service attitude that treats consumers as valued customers.
  • Equifax Information Consultants provide courteous and prompt disclosure and reinvestigation of questions or disputes. Automated systems deliver rapid service.
  • Redesigned report formats improve consumer understanding of information.
  • Periodic surveys of consumers who have obtained their credit report help us track performance and assure continued high service quality.
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