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Contact:
Dave Mooney
PR Director
404-885-8117 (o)
EQUIFAX TO PROVIDE FIRST INTEGRATED RISK MANAGEMENT PROGRAM FOR CABLE INDUSTRY
TCI Cable Management Corporation Will Employ Unique Risk Management System
ATLANTA, November 18, 1998 -- Equifax today announced a two year alliance with TCI Cable Management Corporation, a subsidiary of TCI Communications, Inc. (TCIC), for a fully integrated risk management program specifically designed for the cable industry. The unique program provides cable operators with a more effective means of managing high-risk subscriber applications in call centers and cable systems throughout the country.
Through the billing system, customer service representatives will use Equifax ExchangeSM and Positive IDSM information products to validate the identity of potential customers and check for previous unpaid accounts or outstanding equipment. The system will allow TCI to search for unpaid final bills throughout all of its cable systems at the point-of-sale.
David Gary, Equifax senior vice president, telecommunications and utilities services, said, "It is a new era for the cable industry. The application of Equifax's unique integration technology and database management expertise provides the cable industry advanced solutions to improve financial performance and customer service."
"Equifax resources will allow our customer service representatives to more specifically address the needs of all of our customers while creating a more efficient customer service approach for TCIC as a company," said Colleen Abdoulah, executive vice president of operations for TCIC.
The Exchange system is an information clearinghouse that offers telecommunications companies a fast and cost-effective way to locate accounts. Exchange participants submit unpaid final bills and new customer applications to Equifax. Exchange cross matches the unpaid final bills against the new applicants using a proprietary match algorithm. If a match occurs, a "match report" shows the current customer’s outstanding bill that cable operators use to follow-up with the customer for settlement.
The POSITIVE ID product uses a sophisticated database search method to quickly verify an applicant’s identity before service is established, significantly reducing exposure to potential service application fraud. When the applicant provides identification information, the POSITIVE ID product searches the nationwide Equifax database of consumer files, returning an immediate verification of information accuracy. POSITIVE ID employs multiple Equifax on-line databases and can link to other existing databases to provide cost-effective financial resolution specifically designed for cable providers.
The suite of Equifax products and services will be available through CSG Systems, Inc.
"We are very pleased to provide this valuable new service to our clients," said Jack Pogge, president of CSG Systems, Inc. "Through a single transaction, our clients will be able to efficiently qualify service applicants. This risk management system is another example of how CSG Systems continues to provide new services that help enhance the operations of our clients," added Pogge.
Based in Denver, Colo., CSG Systems, Inc., a subsidiary of CSG Systems International, Inc. provides customer care and billing solutions worldwide for the converging communications markets. The Company offers its clients a full range of processing services, software and support services that automate customer management functions, including billing, sales support and order processing, invoice calculation and production, management reporting and customer analysis for target marketing.
EQUIFAX (NYSE: EFX) is a worldwide leader in shaping global commerce by bringing buyers and sellers together through its information, transaction processing, consulting and knowledge-based businesses. Equifax serves the banking, financial, retail, credit card, telecommunications/utilities, transportation and healthcare industries and government. Founded in 1899, Atlanta-based Equifax today has 14,000 employees in 18 countries and sales in more than 40 countries. Revenues for the 12 months ended September 30, 1998, were more than $1.5 billion. For more Equifax information, visit the company's Internet web site at http://www.equifax.com.
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Statements in this press release that relate to future plans, objectives, expectations, performance, events and the like are "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995 and the Securities Exchange Act of 1934. Future events, risks and uncertainties, individually or in the aggregate, could cause actual results to differ materially from those expressed or implied in these statements. Those factors could include worldwide and U.S. economic conditions, changes in demand for the company’s products and services, risks associated with the integration of acquisitions and other investments, and other factors discussed in the "forward-looking information" section in the management’s discussion and analysis included in the company’s annual report on Form 10-K for the year ended December 31, 1997.
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